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Crisis communication: lessons from Sully

crisis communication in Sully

Sully recounts one of the most remarkable aviation incidents of recent times: the ‘Miracle on the Hudson’. It also offers valuable insights on the importance of effective crisis communication. In January 2009, Captain Chesley ‘Sully’ Sullenberger III and First Officer Jeffrey Skiles were flying out of New York’s LaGuardia airport.… Read More »Crisis communication: lessons from Sully

Uncovering the leadership lessons in Hidden Figures

We all have people in our organisations who don’t receive the recognition they may deserve. The ones who work away in the background, not getting the limelight – yet just as important in determining whether a project or organisation succeeds or fails.   The movie Hidden Figures is a great example. It spotlights… Read More »Uncovering the leadership lessons in Hidden Figures

Walking the job – lessons from Lincoln

Who’d have thought that ‘Management by Walking Around’ (MBWA) was actually ‘invented’ by US President Abraham Lincoln? MBWA reputedly originated at Hewlett Packard in the 1970s, and was brought to wider attention by management consultants like Tom Peters. But according to historian Stephen Oates, it really started when Lincoln began informally inspecting… Read More »Walking the job – lessons from Lincoln